Refund & Return Policy

Refund & Return Policy — Allioon

Last Updated: June 20, 2026

At Allioon, we want you to feel confident every time you shop with us. This policy explains when returns are accepted, how long you have to request one, and how refunds are processed.

1. Return Window

You have 14 days from the date of delivery to request a return.

  • Requests submitted after this period will not be accepted
  • You must contact us and receive approval before sending any item back
  • Clear return timeframes help keep the process fair and transparent for every customer

  • Partial Refund Acceptable 40% if there is any mistake from Us.

2. Eligibility for Clothing Returns

To qualify for a refund or exchange, returned clothing must meet the following conditions:

  • Unworn, unwashed, and unused
  • All original tags, labels, and packaging intact
  • Free of stains, odors, or signs of wear

Items that do not meet these conditions may be rejected and sent back to the customer at their expense.

3. Non-Returnable Items

The following are not eligible for return or refund:

  • Worn, washed, or damaged clothing
  • Items missing original tags or packaging
  • Final sale or clearly marked discounted/clearance items
  • Requests made after the 14-day window has passed

4. When Returns and Refunds Are Not Accepted

To keep this policy fair and consistent, returns or refunds are not accepted for the following reasons:

  • Change of mind after purchase
  • No longer wanting the item
  • Ordering the wrong size
  • Ordering the wrong color or variation
  • Personal preference or subjective dissatisfaction
  • The item not looking exactly as expected based on personal expectations
  • Not reviewing the product description, measurements, or size chart before ordering

We strongly encourage customers to review the product description, size chart, materials, and photos carefully before placing an order. In rare cases, our team may make an exception at our discretion, but this is not guaranteed and does not set a precedent for future requests.

5. How to Request a Return

To start a return:

  1. Email info@allioon.com with your order number and the reason for your return
  2. Wait for our team to review and approve the request
  3. If approved, you will receive return instructions and the correct return address

Items shipped back to us without prior approval will not be accepted or refunded.

6. Damaged, Defective, or Incorrect Items

If you receive:

  • A defective item
  • An item damaged in transit
  • The wrong item

Please contact us as soon as possible after delivery, along with photos or video of the issue. Once reviewed, we will offer either:

  • A free replacement, or
  • A full refund

at no additional cost to you.

7. Return Shipping Costs

Return shipping is the customer's responsibility, except in cases covered under Section 5 (damaged, defective, or incorrect items), where Allioon covers the cost.

8. Refund Processing

  • Returned items are inspected within 14 days of receipt
  • Once approved, the refund is issued to your original payment method
  • Please allow up to 14 business days after approval for the refund to appear in your account, depending on your bank or payment provider

9. Orders Already in Transit

Orders that have already shipped cannot be canceled or refunded before delivery. Please wait for the order to arrive, then submit a return request within the 14-day window if needed.

10. Late or Missing Refunds

If your refund hasn't arrived yet:

  1. Check your bank or card statement again
  2. Contact your bank or payment provider, as processing times vary
  3. If you still haven't received it, email us at info@allioon.com and we'll look into it

11. Contact & Business Information

For questions about returns, refunds, or billing, reach out using our official business details: